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Details To Tell Your Plumbing Company When You Call

Details To Tell Your Plumbing Company When You Call

Calling The Plumbing Company For Help

You probably don’t have “call the plumbing company” on your daily to-do list and, in fact, it’s something you’d rather avoid if at all possible. But if you’re a homeowner, it’s likely that you’re going to have to call the plumbing company at some point or another. What should you say when you call? What do they need to know? You might be calling under stressful circumstances so it’s important to know what you need to list for them. And, don’t worry, if you forget anything, the professionals will be sure to ask. Here are some of the things you will want to tell your plumbing company when you give them a call.

Your Full Name And Address

When you call a friend, they might automatically know who is calling because of caller ID or they might recognize your voice. When you call the plumbing company, you’re a stranger and they don’t know who you are or where you live. You will want to give them your full name when you first get someone on the phone so they know how to address you. Assuming they are going to need to come out and see you, they will need your address as well. They will also want your phone number so they can contact you about any changes.

What Is Your Issue?

You may know exactly what’s going on in your home. You have a leaky faucet that won’t stop dripping and is driving you crazy. Your water heater is on the fritz. Or you just want a maintenance check on your pipes and plumbing system as a whole. If you know what you need from the plumbing company, be upfront about it. It’s okay if you don’t know exactly what’s going on. They will be able to help you with that when they arrive. But if you know you need someone with water heater expertise, tell them that and they’ll be sure to send the right professional for the job.

Is It An Emergency?

Do you need help immediately or can it wait until later in the week? If you just want a tune-up for your pipes and plumbing, you can schedule that at your convenience based around your busy schedule. It’s nice to get something on the calendar in advance so you can plan ahead for it. On the other hand, if you have a pipe leaking water into your basement, you’ll need help now. Stress to your plumbing company how urgent the matter is so they can get someone to you right away or later in the week based on the problem at hand.

The Right Plumbing Company To Call

When you call the expert at Pete Fer & Son Plumbing and Supply Co, you get professionals who can take care of any plumbing issue, big or small. They’ll also know just what to ask over the phone to prepare themselves for the job they will have on hand at your home. Whether you have an emergency or just want plumbing maintenance, we’re the right choice.

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